Privacy Policy – Layaz Jewellers Limited

At Layaz Jewellers Limited (“Layaz,” “we,” “us,” or “our”), we are committed to safeguarding your personal information and ensuring transparency in how we collect, use, disclose, and protect it. This Privacy Policy explains our data practices, including your rights, our use of cookies, and our policies on copyrights and trademarks.

By accessing or using our website (www.layaz.co.nz) or engaging with our services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect personal data to provide, improve, and personalize our services. The types of information we collect include:

(a) Information You Provide Directly

Personal Details – Name, email address, phone number, and mailing address.
Payment Information – Billing details (excluding credit card information, which is processed securely by third-party providers).
Jewellery Preferences – Information related to custom designs, ring sizes, gemstones, and metal preferences.
Communication Records – Emails, messages, or inquiries sent to us.

(b) Information Collected Automatically

When you visit our website, we automatically collect:

Device & Browser Information – IP address, browser type, operating system, and device settings.
Website Activity – Pages viewed, time spent on our site, referral sources, and interactions.
Cookies & Tracking Technologies – Cookies help improve website performance, enable security, and deliver a personalized experience.

(c) Information from Third Parties

If you interact with us via social media, integrated services, or marketing partners, we may collect publicly available data or data shared by those platforms.

2. How We Use Your Information

We process your personal data for the following reasons:

(a) Providing & Improving Our Services

Processing orders, fulfilling custom jewellery requests, and delivering products.
Managing consultations and customer service inquiries.

(b) Communication & Marketing

Sending order confirmations, shipping updates, and account notifications.
Providing personalized offers, promotions, and updates (you can opt out anytime).

(c) Security & Fraud Prevention

Protecting against unauthorized transactions, fraud, or security breaches.
Complying with legal, tax, and regulatory obligations.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share it under the following conditions:

(a) With Service Providers

We work with trusted third-party partners for payment processing, order fulfilment, marketing, and analytics.

(b) Legal & Compliance Requirements

We may disclose information when required by law enforcement, legal orders, or regulatory authorities.

(c) Business Transfers

In the event of a merger, acquisition, or sale of Layaz, personal data may be transferred as part of the business assets.

4. Data Security & Retention

(a) Security Measures

We implement strict security protocols to protect your personal data, including:

Access controls & authentication measures to prevent unauthorized access.
SSL encryption for secure transactions.

(b) Data Retention

We retain personal data only as long as necessary to fulfil business and legal obligations.
Customers may request data deletion, subject to any legal or regulatory requirements.

5. Your Rights & Choices

Under New Zealand’s Privacy Act, you have the right to:

Access your data and request a copy.
Correct inaccuracies in your personal information.
Opt-out of marketing communications.
Request data deletion, subject to retention requirements.

To exercise these rights, contact us at info@layaz.co.nz.

6. Cookies & Tracking Technologies

We use cookies for website functionality, performance analytics, and personalized marketing.

(a) Types of Cookies We Use:

Essential Cookies – Enable site navigation and security.
Performance Cookies – Help us analyse website usage.
Marketing Cookies – Deliver relevant ads and promotions.

You can manage cookie preferences via your browser settings.

7. Copyright Permission Notice

All content on this website including but not limited to logos, graphics, text, images, designs, icons, data, and software—is owned by or licensed to Layaz and its affiliates.

You may use materials from this site for non-commercial purposes only.
You may not modify, reproduce, distribute, or publish any content without prior written permission from Layaz.
Any unauthorized use of Layaz content may result in legal action.

For copyright permissions, please contact info@layaz.co.nz.

8. Trademarks

Our trademarks may include (but are not limited to):

The "Layaz" name
The Layaz logo
The Layaz Tagline “we sparkle your story”

These trademarks may be registered in multiple jurisdictions. Your use of our website does not grant any rights to use Layaz trademarks.

Any unauthorized use of Layaz’s trademarks is strictly prohibited and may result in legal enforcement actions.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page, with an updated “Last Updated” date. Continued use of our website or services indicates acceptance of the revised policy.